Stone Engineering Service
Stone Engineering Service, LLC

Software and Hardware Design
Closed Caption / Subtitle Specialist

HOME PRODUCTS

ULTECH SUPPORT

Factory Authorized ULTECH Technical Support and Repair Service

This is the official ULTECH LLC support page.

The ULTECH LLC facilities in Middlebury Connecticut closed in the summer of 2008. Technical support and repair for all ULTECH LLC products is now being provided by Stone Engineering Service LLC, the only factory authorized ULTECH support and repair service.

From 1991 to 1999, the company was ULTECH Corpotation.
From 1999 to 2001, the company was Mixed Signals Technologies, Inc.
In 2003, the company became ULTECH LLC.

Supported products:

DV2000
ITVinjector
DV3000
DTV708
DTV708 Lite
EDS400
Insert-a-Cap
Display-a-Cap
SG-401
etc.

NOTICE: "Ultech digital picture frames" are NOT supported here!

I have no information on these products.
They are being manufactured by another company using the name "Ultech".
I only support the products that were manufactured by ULTECH LLC in Middlebury Connecticut USA.
ULTECH LLC only manufactured closed captioning equipment for television production and broadcast facilities.

Technical Support and Repair Services

The first five minutes of technical support are free (via phone or email).
If more than a five minutes are required to solve your problem, then I charge $2.00 per minute.

For repairs, you must contact me for a return authorization number.

Contact me directly for all ULTECH technical support questions and repair inquiries:

Tom Stone
Stone Engineering Service, LLC
(203) 263-0568 (office)
(203) 217-4152 (cell)
tomstone@erols.com
tomstone@StoneEngineeringService.com

Free Software Provided by ULTECH

ViewUYC is a simple Windows program that allows you to view ULTECH luminance-chrominance (YC) graphics files (.UYC files). It is a stand-alone executable file that will run in any version of Windows. Download ViewUYC by clicking on the link below. Place the executable file (ViewUYC.exe) in any convienient folder, and double click it to run it (or make a shortcut). Then you can associate .uyc files with ViewUYC.exe and it will automatically pop up when you double click on a .uyc file.
Download ViewUYC V2.01 (free).

UltViewer is a simple Windows program that allows you to view the contents of ULTECH caption files (.ULT and .ULD files). It is a stand-alone executable file that will run in any version of Windows. Download UltViewer by clicking on the link below. Place the executable file (UltViewer.exe) in any convienient folder, and double click it to run it (or make a shortcut). Then you can associate .ult and .uld files with UltViewer.exe and it will automatically pop up when you double click on a .ult or .uld file.
Download UltViewer V1.01 (free).

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